Northwood Florist Online Delivery Terms & Conditions

Terms & Conditions for Florist Northwood Online Flower Delivery

Introduction

Thank you for choosing Florist Northwood for your online flower delivery needs in Northwood and the surrounding areas. By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before making a purchase. These Terms & Conditions are designed to promote clarity and ensure a seamless shopping experience for our valued customers in Northwood and neighbouring locations.

Order Process

All orders for flower delivery in Northwood and surrounding areas must be placed through our secure online checkout system. To initiate your order, simply select your bouquet or floral arrangement, add any personal messages or preferences, and proceed to checkout. Please provide the full and accurate address details for the recipient, including any relevant postcodes or delivery instructions to facilitate a successful delivery.

Upon submission of your order and payment, you will receive an order confirmation via our website interface. Should you wish to make amendments to your order (e.g., change the delivery date or recipient details), please contact us as soon as possible, and we will endeavour to accommodate your request if your order has not yet been processed or dispatched.

All floral products are subject to availability. If an item is unavailable, we reserve the right to substitute it with a product of equal or greater value and quality, in keeping with the floral theme of your arrangement. Substitutions may be made due to seasonal variations or market availability, but we will strive to keep the overall look and feel of the arrangement as close as possible to what was originally ordered.

Delivery Policy

We offer flower delivery across Northwood and nearby areas, with specific coverage outlined on our website. Deliveries are made using our own drivers or a trusted local courier partner. Please ensure the recipient's address and contact details are accurate to avoid delays.

While we do our best to deliver on your preferred date and within any selected time slots, specific delivery times cannot be guaranteed due to the nature of our service and local traffic conditions. In the event that the recipient is not available at the time of delivery, we may leave the order with a neighbour or in a safe location, provided it is reasonable to do so, and a calling card will be left at the delivery address.

It is your responsibility to ensure someone is available to accept the delivery. We do not accept liability for late or missed deliveries resulting from incorrect information provided or the recipient’s unavailability. For orders destined for hospitals or businesses, please check the recipient’s location allows for flower delivery, and include any unit or department details as required.

Payment Terms

Payment for all online flower deliveries must be made in full at the time of placing your order. We accept major UK credit cards, debit cards, and other specified online payment methods. All prices are inclusive of VAT where applicable and are listed in GBP (£).

In the unlikely event of a payment processing error or payment failure, your order will not be processed until payment has been successfully received. Florist Northwood reserves the right to refuse any order at its sole discretion, in cases including but not limited to: suspected fraudulent activity, pricing errors, or if an order does not comply with these Terms & Conditions.

Order Amendments & Cancellations

Should you wish to amend or cancel your order, please notify us at the earliest opportunity. Our cancellation policy is as follows:

Orders scheduled for same-day or next-day delivery: Cancellations must be requested within one hour of placing your order. Due to the perishable nature of flowers and the speed of preparation, after this time, cancellations or changes are not usually possible.
Orders scheduled for delivery beyond next-day: Cancellations can be accepted up to 24 hours prior to the scheduled delivery date.

To request a cancellation or amendment, please contact us quoting your order reference. Where an order is successfully cancelled within the permitted timeframes, a full refund will be processed to your original method of payment. Refunds may take several business days to appear in your account, depending on your payment provider.

Florist Northwood reserves the right to cancel any order without liability, in which case we will notify you as soon as practical and provide a full refund.

Returns & Refunds

Your satisfaction is important to us. If you are not happy with the quality of the flowers delivered, please notify us within 24 hours of delivery, providing clear photographic evidence of the issue and your order reference. We will review your complaint and may, at our discretion, offer a replacement bouquet, partial refund, or full refund, depending on the situation and the nature of the issue. Each case is assessed individually.

Due to the perishable nature of flowers and goods, returns are only considered if there is a genuine issue with product quality. We cannot accept returns for goods that are no longer fresh due to factors beyond our control, such as improper storage after delivery.

Product Information & Substitutions

Florist Northwood aims to ensure product images and descriptions on our website accurately reflect our flowers and arrangements. However, as flowers are living products and subject to seasonal and supply variations, some differences in colour, size, or exact varieties may occur. Where a substitution is necessary, any flowers or products replaced will be of similar style and value to the original selection.

Vases, baskets, and other accessories are included only where stated in the product description. Otherwise, they are for illustrative purposes and not included with the bouquet or arrangement.

Customer Responsibilities

It is your responsibility to provide accurate and complete details when placing your order, including your billing information, recipient details, delivery address, and any special instructions. Failure to do so may result in delays or non-delivery, for which Florist Northwood accepts no liability.

If you are ordering flowers for someone else, please ensure the recipient is able to receive the delivery on the nominated day and that the destination is accessible for our team.

Liability & Limitations

Florist Northwood will take all reasonable care to deliver your order in a timely and professional manner. However, we cannot be held liable for:

Delayed deliveries due to events beyond our reasonable control, such as adverse weather, road closures, or unavoidable delays.
Non-delivery from incorrect or incomplete delivery addresses supplied by you.
Any damage after delivery if the flowers are not cared for in accordance with our care instructions or left in an unsuitable environment by the recipient.

Our liability for any claim (including for negligence or breach of contract) is strictly limited to the price of the relevant order. We will not be responsible for any indirect or consequential loss, loss of profit, or any expenses incurred as a result of late or failed delivery, except as required by UK law.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded or limited under applicable law.

Intellectual Property

All content on the Florist Northwood website, including images, product descriptions, branding, and design features, is protected by copyright and related intellectual property rights. Such content must not be copied, reproduced, or used for any purpose without our prior written consent.

Data Protection & Privacy

Your privacy and the security of your personal information are very important to us. We will only use your data in accordance with applicable UK data protection laws to process your order and provide the requested services. Please consult our Privacy Policy for further details on how your information is used and protected.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with these terms, or the provision of our services, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

Florist Northwood reserves the right to amend these Terms & Conditions at any time without prior notice. Any updates will be posted on our website, and your continued use of our website or services will indicate your agreement to the revised terms.

Applicability & Coverage

These Terms & Conditions apply to all customers placing orders for online flower delivery in Northwood and throughout the surrounding areas we serve. By ordering with Florist Northwood, you acknowledge and accept these terms in full.

Contact & Customer Support

If you have any queries regarding your order, these Terms & Conditions, or online flower delivery in Northwood, please get in touch with our customer support team. We are always here to assist and ensure your experience is as smooth as possible.