Returns, Refunds and Complaints at Florist Northwood
Our Fresh Flowers Guarantee in Northwood
At Florist Northwood, we take great pride in delivering only the freshest flowers to households and businesses in the Northwood area. As your trusted local florist, we back all our floral arrangements with a Fresh Flowers Guarantee. This means every bouquet or arrangement that leaves our shop is crafted with care using top-quality, fresh blooms, ensuring maximum longevity and vibrant beauty upon arrival.
Damaged-on-Arrival Policy
Your satisfaction is extremely important to us. If your flowers are damaged on arrival, please inspect your delivery as soon as possible and notify us on the same day you receive your order. We kindly ask that you provide a clear description and photographic evidence of the damage so we can investigate and swiftly resolve the issue. Our team will work to arrange a replacement or offer a suitable refund in accordance with your preference.
Freshness Window and Quality Commitment
Florist Northwood guarantees optimum freshness for all flower arrangements. Our bouquets are intended to look their best for a minimum of five days from the date of delivery, provided that care instructions are followed. Should you feel that the delivered flowers are not fresh, wilt prematurely, or are not up to standard within this freshness window, please contact us immediately. We are committed to addressing any concerns quickly and appropriately.
Refund or Replacement Options
In the unlikely event that your flowers or gifts do not meet our quality promise—whether because of damage, lack of freshness, or other reasonable concerns—you can choose between a full replacement or a refund. Our team will always clarify your options and process your chosen solution as promptly as possible. Please note that requests for refunds or replacements are best made within 24 hours of delivery to ensure fairness and accuracy in assessing your claim.
The Complaints Process
We believe in open communication and value all feedback from our customers. If you are dissatisfied at any point with your experience, our straightforward complaints process ensures that your concerns are heard and addressed efficiently. You can reach out to us through our contact form or by visiting our Northwood shop in person. Our management team reviews all complaints thoroughly and commits to providing an initial response within two working days. We strive to resolve most concerns within seven days, keeping you updated throughout.
Trusted Local Florist in Northwood
Florist Northwood is dedicated to building lasting relationships with our community—both residential and corporate clients alike. Our reputation as a trusted Northwood florist is built on reliability, transparent service, and a passion for floral excellence. When you shop with us, you can do so with confidence knowing that we will always put your satisfaction first.
Contact Us
Your feedback helps us grow and serve you better. Please get in touch with any concerns or for further clarification on our returns, refunds, and complaints procedures. The Florist Northwood team is always here to support you.
